5 Ways to Earn Patient Trust
At Trinity Orthopedics, we strive to build trust with our patients. We want them to have faith in us so that we can form a partnership with them. We do this because we believe in the power of patient education. When someone comes to us in pain, we want them to know where it’s coming from, what we can do for them, what they can do for themselves, and what their goals are. This way they can actively participate in the planning of their treatment. How can a doctor earn this sort of trust, though? It’s not always easy, but here are some tips for building a relationship with your patients.
What You Say and How You Say It
Body language is always an important part of communication. The method with which you communicate news, whether negative or positive, needs to match the message in the news itself. Part of a doctor’s job is to offer options to patients, not make decisions for them. Nonverbal communication often reveals intent, so be sure to relax and ease your mind before entering a meeting. Facial expressions, hand gestures, and tone all play a role in communication. When in doubt, try to remain cautiously optimistic.
Asking for Help
Many patients feel anxious about forging new relationships with doctors. This is especially true when their condition is more complex. Patients always fear false hope. When you don’t have the skills to offer a patient, be honest. At our orthopedic clinic, we function as a team. If one doctor believes that the services of another are more fitting, the patient will still be treated under our roof by people who care about them.
When you’re working with patients, it’s always important to be authentic. They are people. They are concerned. They want to be respected. Simple gestures like eye contact and attention show that you are genuinely interested in them and that you care about what they’re experiencing. Our jobs are built on truth, and it should go both ways. Being transparent with a patient gives them the confidence to be transparent with you. That allows doctors to address all of a patient’s needs and patients to have all of their needs treated.
Be Sensitive to Patient Needs
Typically, people are more honest with medical professionals than anyone else. This can make a relationship incredibly important. In turn, that means that doctors need to be extra sensitive when dealing with patients who open up about lifestyles and experiences. Approach a patient with respect and understanding but know that you are well equipped to handle your patient’s needs.
Have Some Faith
Trust in a medical field takes a leap of faith by everyone involved. After this, it can be slow. It’s important to have faith that the patient will do what they claim and approach it with an understanding that it takes time. Trust is slow but essential. It is bred by experience and in turn breeds confidence.
At Trinity Orthopedics, our providers understand all of these methods for building trust. We know that it is important to build a relationship with our patients and do everything we can to build their trust and confidence in our abilities. See it for yourself. Call or contact us now.